Returns & Refunds

Cancelling Online Purchases

Titan Safety orders can not be cancelled without written agreement from Titan Safety.

If a return is agreed in writing, the customer shall pay Titan Safety a restocking fee of 20% of the gross invoice value. The restocking fee is a cost recovery fee that will be incurred by Titan Safety when an order is placed.

Goods

Titan Safety guarantees that 100% of the products we sell meet the required Australian Standards.

• If goods do not meet the requirements of the Australian Standards they can be returned and replaced at no expense to the customer if the customer can provide written proof from an authorised third party that the item does not meet the appropriate Australian Standard.
• If goods are faulty upon delivery they can be returned and replaced if our customer service team are notified within 5 business days of receipt of delivery. The customer service team can be notified via email (sales@titansafety.com.au) or phone (1300 350 250), including photographic evidence of the fault. A replacement item or part shall be issued by Titan Safety as soon as possible.

Returns

Product returns and refunds are not accepted without prior written consent from Titan Safety because:

• Dimensions of all goods available to purchase are clearly visible on the website.
• It is the customer's responsibility to know the specifications of the products required and to ensure that the products purchased are fit for purpose.
• In particular, our range of dangerous goods cabinets are made to order, according to the customers instructions and can not be returned or refunded.
• Businesses have the responsibility to know their site and storage requirements.
• If returns are accepted by Titan Safety with prior written consent the cost of returning the items will be at the customers expense.